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Questions? We're here to help.

Everything you need to ride, share, and get moving with Kipita.

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First ride in four steps

Getting started

1

Create your account

Sign up with email or phone in seconds — set a password and add a photo.

2

Find your ride

Search your route and pick a driver heading your way at a price you like.

3

Pay with M-Pesa

Your fare is held safely in escrow and only released once the trip is done.

4

Travel together

Meet at the pickup point, share the ride, and rate each other after.

Frequently asked

Common questions

You pay with M-Pesa when you book. Kipita holds the fare in escrow and only releases it to the driver once your trip is completed — so your money is protected.

Riders and drivers are verified, every trip is rated, and payments are escrow-protected. Share your trip details with a friend any time from the app.

Yes. Choose the Phone tab on sign in, enter your Kenyan number, and we'll text you a 6-digit code to verify it.

Create an account, then submit your licence and ID for KYC verification from the app. Once approved, you can start offering seats.

You can cancel from your bookings. Refunds follow our refund policy — escrow-held fares are returned when eligible.

Head to your profile, edit your details, and confirm the change via the code or link we send you.

Still stuck?

Chat with support

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